Zendesk vs Intercom: Which One Is Right for You? With mParticle, you can connect your Zendesk and Intercom data with other marketing, analytics, and business intelligence platforms without any custom engineering effort. Because Intercom started as a live chat service, its messenger functionality is very robust. It feels very modern, and Intercom offers some advanced … Read more

Natural language processing Wikipedia But, while I say these, we have something that understands human language and that too not just by speech but by texts too, it is “Natural Language Processing”. In this blog, we are going to talk about NLP and the algorithms that drive it. Healthcare professionals can develop more efficient workflows … Read more

Customer Service + Marketing = Improved Customer Experience Unlike the customer service team, the marketing team isn’t convincing prospects in real-time to increase their order value or add another product to their carts. If anything, they come up with interesting social media marketing and customer service strategies to encourage people and add product combinations or … Read more

10 Tips for Customer Service Automation That Will Change the Way You Deliver Support For example, say a customer needed your product to be compatible with IOS systems. When the customer first opened the case, your product couldn’t do that, but now, it’s a beta feature that users can request. Rather than hoping they’ll see … Read more